Role Overview

A Location Manager at Chick-fil-A oversees daily restaurant operations, ensuring exceptional customer service and managing all aspects of the business. This leadership position requires working directly with the Owner/Operator to shape organizational culture and performance.

Key Responsibilities

Operations Management

• Execute daily restaurant operations and ensure operational excellence

• Maintain food quality standards and cleanliness protocols

• Manage inventory and ensure proper stock levels

• Ensure compliance with company policies and procedures

Team Leadership

• Hire, train, and develop team members

• Coach and support employees to deliver outstanding service

• Foster a positive work environment and team culture

• Lead and manage shifts or day-parts

Customer Experience

• Ensure exceptional customer service delivery

• Model Chick-fil-A's core values and hospitality standards

• Handle customer concerns and maintain high satisfaction

Financial Performance

• Meet sales and profitability goals

• Track and manage financial performance metrics

• Control costs while maintaining quality standards

Qualifications

Experience: 4+ years of relevant experience, including 1-3 years in a management role

Education: High school diploma required; bachelor's degree or equivalent experience preferred

Essential Skills:

• Strong communication and problem-solving abilities

• Proven leadership in fast-paced environments

• Excellent customer service orientation

• Physical ability to stand for extended periods and lift up to 50 lbs

Compensation Range: Typically $45,000-$65,000 annually, depending on location and experience