About AngleHR

AngleHR helps growing businesses hire faster, communicate better with candidates, and simplify recruiting workflows through smart automation. Our platform gives hiring teams tools to manage applications, interviews, candidate messaging, and follow-up in one streamlined system.

We are building practical AI tools that help small and mid-sized businesses compete for great talent without needing a large HR department.

About the Role

AngleHR is looking for a Customer Success Specialist to help new customers get value from our hiring platform quickly. In this role, you will guide customers through onboarding, answer product questions, identify workflow improvements, and help hiring teams use AngleHR to save time and improve candidate experience.

You will be a key bridge between our customers, product team, and support process.

Responsibilities

• Onboard new customers and help them configure their hiring workflows.

• Train hiring managers on how to use AngleHR effectively.

• Respond to customer questions through email, chat, and video calls.

• Monitor customer usage and identify accounts that may need extra help.

• Collect customer feedback and share product insights with the team.

• Create help articles, short walkthroughs, and reusable onboarding materials.

• Help customers improve job postings, interview steps, and candidate communication.

• Track common support issues and recommend product or process improvements.

Qualifications

• 1–3 years of experience in customer success, support, recruiting, HR, SaaS, or a related role.

• Strong written and verbal communication skills.

• Ability to explain technical concepts in simple, practical language.

• Comfortable learning software tools and troubleshooting customer issues.

• Organized, detail-oriented, and reliable with follow-through.

• Empathy for busy hiring managers and small-business operators.

• Interest in HR technology, recruiting, automation, or AI tools.

Nice to Have

• Experience with applicant tracking systems or hiring platforms.

• Background in recruiting, HR operations, or hourly workforce hiring.

• Experience working at an early-stage SaaS company.

• Familiarity with tools like Notion, HubSpot, Slack, Intercom, or Linear.

• Ability to create simple training videos or help documentation.

What Success Looks Like

In your first 90 days, you will:

• Learn the AngleHR platform and core customer workflows.

• Lead onboarding for new customers with minimal supervision.

• Build trust with hiring managers and help them launch jobs successfully.

• Identify recurring customer pain points.

• Contribute at least three improvements to our onboarding or support materials.

Equal Opportunity Statement

AngleHR is an equal opportunity employer. We welcome applicants from all backgrounds and evaluate candidates based on skills, experience, and potential to contribute to our mission.